Display Group is seeking an On-Site Service Technician to join our exciting, growing business! As an On-Site Service Technician, this individual will assist our on-site team in servicing those contracts. This is NOT a Help Desk or Customer Support role handling calls for Network, Desktop, or other IT issues. The ideal candidate has excellent communication and multitasking skills, a positive attitude, and a strong work ethic.

Role and Responsibilities: 

• Provide setup and strike of A/V equipment, such as microphones, projectors, lighting control, ATC hardware for meetings and events
• Work with client to provide AV quotes for meetings and events
• Work with stakeholders to understand event requirements, scope, and objectives and to provide recommendations for best practices
• Communicate with clients, review their AV order, and carry them through the event with professionalism.
• Troubleshoot to find solutions for AV problems on the fly, find the best method to service multiple events without direction, Coordinate and communicate with co-workers to achieve event goals, staffing and equipment logistics.
• Monitor and track assigned event project progress and proactively handle any issues • For larger events, work with producers and directors on the execution of AV, sets, and props as needed
• Provide additional support from the main office and freelancers

Prerequisites: 

• Exceptional customer service skills • Thorough knowledge of audiovisual (AV) event production technology and subject matter
• Previous experience with In-House AV service preferred
• Minimum of 2-year experience in the Live AV Event industry
• Understanding of digital audio, video and lighting equipment (Blackmagic, Midas, etc.)
• Experience in Flex or a similar program
• Willingness to be flexible, work extra hours as needed • Has a great team attitude and is detail oriented
• CTS certification a plus, but not required

Interested in this position? Email your resume to jobs@displaygroup.com