FAQs

Find answers to recurring questions.

Event Rentals

How long is your rental period?

Answer:

The prices listed on the site are for a 24-48-hour rental period. Our multi-day rate (3-6 days) is 1.5 X our day rate for the duration of the rental. Our weekly rates are 2X our day rate. We also have monthly rates! Please call if you have special circumstances, and we’ll always try to work with you.

What if I break it or bruise it?

Answer:

We get it, it happens. We won’t be upset, but we do charge to repair or if necessary, replace. Although the cost varies, it’s typically three times the rental price. Our warehouse team are well trained to repair our inventory, so we will do everything we can to minimize any cost to you.

What are your regular hours for delivery?

Answer:

Our regular delivery hours are Monday through Friday 8AM-5PM. There are additional fees for delivery and labor services outside of the regular hours.

Can you deliver the day prior to the event?

Answer:

Yes, we offer delivery the day before the event, and pick up the following day.

Can I pick up the items myself?

Answer:

Yes, you can! A covered van or box truck is required for all customer pick-ups. Open pick-up trucks and cars are not allowed.

Do you have a rental minimum?

Answer:

Yes, we do have a rental minimum of $500.00 for all orders.

Event Design + Production

I’m stuck, can you help me choose?

Answer:

Our sales team has an intimate understanding of our many inventory items, but if your looking for a fully curated look, our design team is at your fingertips. Let our interior and graphic designers create a look just for you.

Do you do onsite styling?

Answer:

Our production coordinators are trained to do all sorts of decorative installations, but we also offer designers and field stylists to create one of a kind events. Our sales team can help guide you, making sure we have the right team for your particular event.

Can I come see some of your in person?

Answer:

Absolutely, we highly encourage new clients to visit our 300,000 square foot warehouse. Until you see the breadth of our inventory, and the scale of our custom production facility, it’s hard to understand all of the things we can do for you.

Where do you get your stuff?

Answer:

Display Group’s family tradition stretches back to 1922, so we have many established relationships for acquiring props and scenery. We also send our design team to several wholesale furniture and design shows to stay current on the latest trends. If we can’t find what you’re looking for, we’ll make it our custom production shop.

How It Works

Your Planning Process?

Answer:

First, we’ll assign your event to the best member of our sales team for your specific needs. Once we understand the scope of your project, we’ll engage the right team to create exactly what you’re looking for. Our in-house teams include interior and graphic designers, sculptors, carpenters, scenic painters, lighting designers and audio and video support. Depending on your needs, we’ll pull the right team together to design, create, install and run your event.

Full list of services?

Answer:

Display Group provides Event Design, Event Décor, Event Furniture, Custom Design, Custom Fabrication, Graphics, AV and Lighting, Event Rentals and Logistics.

When do I pay my remaining balance?

Answer:

We typically require a 50% deposit to reserve our services, with the balance being due the day of the event.

Do you have a cancelation policy?

Answer:

Yes, since items are reserved for your event, and unavailable to other clients, we do keep deposits on cancelled jobs.

Can I change my order after signing my contract.

Answer:

Of course, you can. Although we will do everything possible to accommodate you, there may be restocking or rush fees, depending on what the change is. Any such changes will be clearly listed on the sales contract under the heading Change Order.

What do you charge for delivery?

Answer:

Our delivery fees depend on the distance from our Detroit facility. Once we know where the event will be, and how many trucks will be needed, your sales team member can give you a delivery estimate. Remember, we do allow you to pick your rental items up, as long as you have a covered box truck or van.